While on vacation this summer, we decided to eat out the first night instead of cook for ourselves. We stopped at a Mexican restaurant that we knew would have an extensive menu and fast service. After all it was a chain and we loved the one in Richmond.
The great thing about Mexican restaurants is that they are known for their quick service. Our salsa and chips were placed in the middle of our table and we were presented with our menus. After browsing through the many options, we all settled on our dinner picks, flagged down the waiter and ordered our dishes.
Well, the stereotypical fast service turned into slow service and then next to no service. The kids started to lose it and all of us started to lose our cool. No one in our family is known to complain about a meal, ever, but after sitting at our table for close to an hour without any food, someone had to say something. When our waiter directed the bus boys to deliver meals to the table behind us that had sat down later, we were not happy. We explained to the waiter that we’d been waiting for quite some time and things changed. Our food finally arrived.
Almost every plate was wrong. Those beautiful menus and quick greetings were all a trick. One of us had to send something back and they brought back a replacement in less than 5 minutes. Makes you wonder why it took so long the first time?
I know you all want me to reveal the place where all of this happened, but I can’t. It goes against my morals. I just hope they read this and realize that they need to improve upon some things if they want to stick around. Their fancy menus and pretty restaurant are great but they need to work on their customer service a bit.