While on vacation this summer, we decided to eat out the
first night instead of cook for ourselves. We stopped at a Mexican restaurant
that we knew would have an extensive menu and fast service. After all it was a chain and we loved the one
in Richmond.
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| Summer Sky |
The great thing about Mexican restaurants is that they are
known for their quick service. Our salsa
and chips were placed in the middle of our table and we were presented with our
menus. After browsing through the many options, we all settled on our dinner
picks, flagged down the waiter and ordered our dishes.
Well, the stereotypical fast service turned into slow
service and then next to no service. The
kids started to lose it and all of us started to lose our cool. No one in our family is known to complain
about a meal, ever, but after sitting at our table for close to an hour without
any food, someone had to say something.
When our waiter directed the bus boys to deliver meals to the table
behind us that had sat down later, we were not happy. We explained to the waiter that we’d been
waiting for quite some time and things changed.
Our food finally arrived.
Almost every plate was wrong. Those beautiful menus and quick greetings were all a trick. One of us had to send something back and they
brought back a replacement in less than 5 minutes. Makes you wonder why it took so long the
first time?
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| Vacation! |
I know you all want me to reveal the place where all of this
happened, but I can’t. It goes against
my morals. I just hope they read this
and realize that they need to improve upon some things if they want to stick
around. Their fancy menus and pretty restaurant are great
but they need to work on their customer service a bit.
9 comments:
Now, at least you know better never to go back to that restaurant again. I think you all handled the situation well. I probably would've really lost it if that happened to me.
You hit upon one of my pet peeves, lousy service in a restaurant. I am surprised you had the patience to wait an hour, especially with kids in tow. So sorry you had a bad experience, hopefully the rest of your vacation was much better!
Lisa
Lisa, we knew if we'd left we'd have to go somewhere else and wait to be seated. Luckily the rest of the vacation was awesome!!!
Probably won't be going back there EVER again! LOL!
This gets so hard when you're out with kids as well...there's only so many things you can do with crayons/smartphones/chips before patience starts to get thrown out the window. I'm sorry you had such a horrible experience!
Thanks Gina! Pretty soon they want take the crayons to the smartphone! :)
You handled it better then I would...and KOODO's for NOT mentioning the name.
Glad you finally got your meal. I hope the food at least turned out good. :)
Oh my word, this is one of my problems that I have with some restaurants, you handled it great!
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